Support

Cross Connect — Church Network is available free on the App Store (iOS) and Google Play (Android). Search "Cross Connect Church Network" or use the download links on this page.

Open the app and tap Sign Up. Enter your first name, last name, email address, and password. You'll receive a verification email — tap the link to verify your address before logging in.

Check your spam or junk folder. The email comes from noreply@mail.ccchurchnet.com. If you still don't see it, return to the app and tap Resend Verification Email on the sign-in screen.

After verifying your email, you'll be taken to the church picker. Search by name or location to find your congregation and tap to request membership. Your congregation's administrator or a leader will approve your request. You'll receive a notification when you're approved.

Cross Connect onboards congregations manually. If your church isn't listed, tap "My Church Isn't Here" in the church picker to share the onboarding information with your church leadership. You can also direct them to ccchurchnet.com to request onboarding.

Yes. Tap "I don't have a congregation yet" on the church picker screen. You'll have access to the congregation directory to browse and find a church. Fellowship features become available once you join and are approved by a congregation.

Your request is pending review by your congregation's administrator or a leader. If you've been waiting more than a few days, reach out to your congregation's leadership directly. Cross Connect cannot approve membership on behalf of congregations.

Membership decisions are made entirely by congregation leadership. Cross Connect does not mediate membership disputes. You are welcome to request to join a different congregation at any time.

Go to More → Leave Congregation. Leaving takes effect immediately — you will lose access to your current congregation's content and revert to independent user status. You can then open the congregation directory, find a new congregation, and submit a join request. Access to the new congregation is granted once their administrator or a leader approves your request.

Go to More → Leave Congregation. Leaving takes effect immediately. You'll revert to independent user status and can request to join a new congregation at any time.

Open the News tab and tap the compose button. Enter your title and message, optionally attach an image, and tap Post. Announcements are visible to all verified members of your congregation and trigger a push notification.

Open the Bulletins tab and tap the upload button. Select a PDF or image file. The bulletin will appear immediately in the Bulletins tab for all members.

Open the Prayer tab and tap Submit. Enter your request and choose visibility — All Members or Leaders Only. Tap Submit to post.

When you mark a prayer request as "Leaders Only," it is only visible to users with a Leader role in your congregation. Standard members cannot see it.

Open the Directory tab, tap a member's card, and tap Add to Contacts. Their information will be pre-filled in your device's contacts app.

Cross Connect is the fellowship network layer of the app. It connects you to other congregations your church is affiliated with. Tap the Cross Connect card on your home screen to access fellowship news, calendar, live streams, and more.

Your congregation may not be connected to a fellowship network yet. Contact your congregation's administrator or reach out to us at support@ccchurchnet.com to inquire about fellowship participation.

Fellowship Reach is your notification radius. Go to Profile → Notification Radius and drag the circle on the map to set how far your Cross Connect network extends. Events, announcements, and notifications from congregations within your radius will be delivered to you. Congregations outside your radius are visible but won't send you notifications.

Open Cross Connect → Business Directory and tap Submit. Enter your business name, category, description, and contact information. Your listing will be visible to all members across your fellowship network.

Tap the listing and select Report. Reported listings are reviewed by the platform administrator.

Open Cross Connect → Live Streams to see all streaming congregations in your fellowship. YouTube streams show a LIVE badge when actively broadcasting. Tap any stream to open it.

Check that notifications are enabled for Cross Connect in your device's system settings. Also check your in-app notification preferences under Profile → Notifications. For fellowship notifications, make sure your Fellowship Reach radius is configured.

Go to Profile → Notifications to enable or disable notifications by category — announcements, prayer requests, fellowship activity, and more.

Fellowship notifications are filtered by your radius. If you're not receiving them, open Profile → Notification Radius and expand your radius to include more congregations.

Go to Profile and tap Edit. Update your first name, last name, phone number, or profile photo and save.

Go to Profile → Settings → Change Password. You'll need to enter your current password to set a new one. You can also use Forgot Password on the sign-in screen to reset via email.

Go to Profile → Settings → Delete Account. Read the warning carefully — this action is permanent and cannot be undone. All your data, content, and activity will be permanently removed.

Submit a data deletion request at ccchurchnet.com/delete-account. We will process your request within 30 days.

Visit ccchurchnet.com and complete the intake form. We'll reach out to gather your congregation's information and get you set up. No technical knowledge is required on your end.

Open the Admin Portal tab. A badge will appear when new requests are pending. Tap the request to view the member's information and approve or reject.

Open Admin Portal → Church Info. You can update your congregation's name, description, address, service times, stream URL, giving link, calendar, social media links, and branding.

Open Admin Portal → Feature Toggles. Toggle individual features on or off for your congregation. Changes take effect immediately.

Open Admin Portal → Content Moderation to review and remove announcements, prayer requests, and bulletins. You can also review flagged business listings from here.